Working Student (f/m/d) - Communication & Enablement Support - AI Programs & Customer360 Solutions

What you'll build

Are you passionate about AI, digital transformation, and customer success?

The AI Programs & Customer360 Solutions team is driving the next generation of customer engagement capabilities through intelligent, data-driven solutions.

Our portfolio includes the ONE360 Dashboard, a unified platform that consolidates customer insights, engagement data, and actionable recommendations into a single experience.

Complementing this are AI-powered offerings such as the Customer360 Insights Agent, which accelerates insight discovery, and the QBR Agent, which streamlines the creation of customer-facing business reviews.

Our vision is to create a seamless ONE360 that reduces complexity, minimizes the need for multiple tools and reports, and empowers customer-facing teams with the information they need, when they need it.

Join us to help define user journeys, shape adoption strategies, and bring innovative solutions to life.

As part of the AI Programs & Customer360 Solutions Team, you will actively support the continued evolution and adoption of our Customer360 products, with a particular focus on the ONE360 platform.

Your responsibilities will include:

• Collaborating with multiple workstreams within a larger transformation program and driving project management activities, milestones, and cross-functional initiatives.
• Gathering and analyzing business requirements from stakeholders and translating them into clear, actionable user stories for the development team.
• Supporting the design, definition, and harmonization of role-based user journeys to ensure a seamless user experience across customer-facing functions.
• Support in creating, maintaining, and delivering communication and enablement materials, including presentations, training content, user guides, and release communications.
• Support in managing and maintaining the ONE360 SharePoint and Wiki pages, ensuring information is accurate, current, and easily accessible.
• Publishing release notes and communicating new features, enhancements, and product updates to the user community.
• Supporting the ONE360 product team with platform configuration and administration activities to further enhance functionality, usability, and adoption across the organization.

This role offers an excellent opportunity to work at the intersection of AI, customer engagement, product management, and digital transformation, contributing directly to the future of Customer360 solutions.

What you bring

• Currently enrolled as a student (f/m/d) at a university or university of applied sciences, preferably in Business Administration, Information Systems, Computer Science, Communications, or a related field.
• Basic understanding of project management principles and the ability to coordinate and drive tasks within cross-functional initiatives.
• Strong communication and presentation skills, with the ability to engage effectively with diverse stakeholder groups.
• Experience with SharePoint and Wiki administration, including content creation, editing, and maintenance.
• Ability to organize, facilitate, and drive regular Show & Tell sessions, workshops, and feedback discussions with end users.
• Experience in creating and maintaining communication and enablement materials, such as presentations, user guides, training content, and instructional videos.
• Structured and proactive working style with strong attention to detail.
• Ability to work independently while collaborating effectively within an international team environment.
• Interest in customer-centric solutions, product management, AI-powered applications, and user experience design.
• Excellent written and verbal communication skills in English are required.
• German language skills are considered a strong advantage.

Where you belong

AI Programs & Customer360 Solutions is part of the Adopt to Consume organisation in Corporate Processes & Information Technology. The team's main objective is to drive and support projects which focus on the development of solutions for internal stakeholders in the Customer Success board area.

Our Vision:

*We work tirelessly on our vision of a world-class end-to-end customer engagement and service delivery experience across all phases of the Customer Value Journey.*

Our Mission:

*To successfully turn our vision into reality extraordinary and interdisciplinary teamwork across units is key. Together we work towards the goal of delivering harmonized data-driven and highly automated customer engagement solutions.*