Basic Needs & Student Support - Student Assistant

Job Summary:

The CSUSB Basic Needs & Student Support serves as a one-stop wellness hub where students can access basic needs services, complete basic needs intake, and connect to housing, food, financial, and other essential resources both on and off-campus.

Wellness Ambassadors are a group of positive, enthusiastic and well-informed students who are interested in supporting the daily operation of the Basic Needs & Student Support Center. We are seeking an organized, motivated, and outgoing individuals to support the daily operations of the Basic Needs & Student Support Center.

Responsibilities:

Under direct supervision, duties include but not limited to:

Compassionate Care

• Provide quality and consistent student-centered services to all students and provide additional resources and information to assist students in addressing their needs.
• Maintain a caring, respectful, comfortable, welcoming, and inclusive environment for all student shoppers served in the Obershaw DEN and/or mobile pantry.
• Maintain positive and professional working relationships with external agencies and the campus community including students, staff, and community members.
• Present a professional appearance and positive attitude.

Operations:

• Under direct supervision, maintain the daily duties of the mobile pantry, assists with mobile pantry opening and closing duties.
• Maintain utilization records of shoppers in the Obershaw DEN and/or mobile pantry in the Athletic department including scanning IDs, processing donations, performing data entry.
• Maintain food inventory, quality control, and rotation of food supply in accordance with policies and procedures.
• Keep space and storage area clean and organized, including wiping down shelving, and refrigerators, organizing stocking, and quality control.
• Support crowd control during busy times in the service area.
• Track student usage and inventory management for reporting purposes.
• Ability to push, pull, lift up to 25 pounds

Outreach:

• Remain current of services and resources available on and off campus, such as free food at upcoming events and programs.
• Refer students to additional resources available through Basic & Needs & Student Support and the integrated Holistic Support.
• Engage with students through in-person tabling and outreach events to promote department services, programs, and resources.
• Provide basic needs resources and services offered to students which may include Basic Needs Grant Request, Swipe Out Hunger, CalFresh, incentive resources, and more.

Coaching:

• Guide and follow up with new and returning students on basic needs services or resources to successfully complete.
• Refer students to additional resources available through the Basic & Needs & Student Support Center and the integrated Holistic Support

General:

• Attend staff meetings and all required training every 1st and 3rd Friday of every month.
• Work on special projects as assigned.
• Assume responsibility for understanding and learning about all basic needs services and program offered in the department.

Minimum Qualifications:

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

• Special Qualification: Admission or registration as a CSU student.

Required Qualifications:

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

Preferred Qualifications:

Knowledge, Skills, Abilities:

• Ability to provide friendly and pleasant student-oriented services and maintain a professional work conduct
• Ability to effectively communicate clearly and concisely both verbally and in writing
• Ability to adhere to work agreements, follow routine verbal and written instructions, use time effectively and work productively with general supervision
• Ability to speak and write in a second language is a plus but not required.
• Ability to multi-task and prioritize tasks to meet deadlines.
• Intermediate proficiency in Google applications.

-Ability to lift 25 pounds

Special Conditions:

Must be able to lift twenty-five (25) pounds.

Compensation and Benefits:

Student Employment Anticipated Hiring Range: $16.90 per hour.

The compensation offered will consider internal equity and experience among other factors.

Position Information:

Work status: Part-Time, Temporary, Seasonal

Academic year available hours: Monday through Friday (8:00 am – 5:00 pm).

Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).The application deadline is: October 23, 2026; however, the position may close when an adequate number of qualified applications are received.

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.