Northeast High School Intern - Operations

Project Work: Analyzing Call and Chat Data Objective: Analyze calls and chats to identify the most common reasons for customer contact. Tasks: Listen to calls and review chats to determine the primary reason for contact. Gather and document the top reasons for calls and chats.

Review the current call-type options to determine whether any should be added or removed for greater accuracy. Discuss possible changes that could reduce the number of contacts. Expected Outcome: Assist the Specialty Department in creating a more efficient process and recommend changes that may reduce contact volume through AI, self-service, or other solutions.

Position Type/Expected Hours: Three hours per week Flexible schedule to accommodate the intern’s class schedule Skills and Experience: Proficiency in Microsoft Outlook, Word, and Excel is helpful. Strong communication and collaboration skills. Analytical skills to interpret data and develop meaningful reports.