Tech Help Student Assistant Fall 2026-Spring 2027

Job Description/Duties

Student staff duties include but are not limited to providing telephone and occasionally face-to-face customer service to our campus community including students, faculty, and staff. Some of the daily tasks include:

• troubleshooting myRedDragon access
• assisting with password resets
• configuring mobile devices to the SUNY Cortland network
• assisting with Microsoft Office applications
• troubleshooting general hardware and software issues
• gathering the required information to escalate any ticket that the student is not able to resolve on their own

Days/Hours Needed

Monday to Thursday 8 a.m. to 8 p.m. Friday 8 a.m. to 5 p.m. Saturday 10 a.m. to 4 p.m. Sunday Noon to 8 p.m.

• All tech students are required to attend a full day training session prior to the start of the fall semester, typically the Friday before classes begin
• A minimum availability of 10 hours per week is required

Required Qualifications

• Must be a current SUNY Cortland student
• Eagerness to provide customers with technology help
• Willingness to learn new technologies
• Good written and verbal communications skills
• Experience troubleshooting issues on PCs or Apple computers
• Experience troubleshooting issues on smartphones

Preferred Qualifications

• Experience using SUNY Cortland web-based applications (i.e., Outlook Web Access email, Microsoft Office 365, Brightspace, Blackboard, and myRedDragon)
• Intermediate or advanced knowledge of PC and/or Apple Computers
• Intermediate or advanced knowledge of iPhone (iOS), Android, and/or other smart phones/tablets
• Experience working with multiple web browsers
• Experience with troubleshooting network connectivity issues
• Experience using Microsoft Office Suite (i.e. Word, Excel, PowerPoint)