Listing details
- Posted Sep 22
- Last verified Oct 16
About the job
About the Role
Our ServiceNow support and development team is looking for a motivated student intern to gain hands-on, enterprise-level experience across the full lifecycle of platform development - from requirements gathering to delivery and support. This is a unique opportunity to work alongside experienced ServiceNow developers and administrators on real projects, including modern Agentic AI initiatives built natively on the ServiceNow platform.
You'll be exposed to a broad range of disciplines rather than a single narrow task, making this a great fit for a student who wants to explore where their interests and strengths lie within enterprise IT.
What You'll Be Exposed To
- ServiceNow development - configuration, scripting, workflow/flow design, and platform customization
- Agentic AI development on ServiceNow - building and testing AI agents, working with models, agent orchestration, and related tooling (e.g., MCP) within the platform
- QA testing - test case design/automation, execution, defect tracking, and validation of new features
- Agile project management - sprint ceremonies, backlog grooming, story writing, and tracking work in an agile tool
- Requirements documentation - gathering, clarifying, and writing clear business and technical requirements
- Solution documentation - technical design docs, runbooks, and knowledge base articles
- Enterprise IT governance - exposure to change management, release processes, and other governance practices used in a large IT organization
What We're Looking For
Required:
- Current coding/programming skills (any modern language; JavaScript is a plus given the platform)
- Familiarity with core AI concepts - what models are, how agents work, and general awareness of emerging standards like MCP (Model Context Protocol)
- Basic IT literacy (understanding of how enterprise software, tickets, and systems generally work)
- Strong communication skills, curiosity, and willingness to learn
- GPA 2.8 or above
- Currently enrolled in an undergraduate or graduate program (Computer Science, Information Systems, AI or related field preferred)
Preferred (not required):
- Prior exposure to ServiceNow (development, administration, or as an end user)
- Experience with QA/testing practices
- Familiarity with Agile/Scrum methodology
- Experience writing technical or business documentation
- Coursework or projects involving AI/ML, LLMs, or agent-based systems
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.